- Your Privacy
- At Contact Agency LLC, we are committed to maintaining the highest standards of ethical conduct in our email marketing practices. We take the issue of spam seriously and strictly adhere to all applicable anti-spam laws and regulations. This Anti-Spam Policy outlines our approach to preventing and combating spam.
- Last updated: 01 November 2024
- Definition of Spam
- Spam refers to unsolicited, bulk emails sent to individuals without their consent. This includes emails sent for advertising, promoting products or services, or attempting phishing schemes.
- Compliance with Anti-Spam Laws
- We comply with all relevant anti-spam laws, including but not limited to:
- CAN-SPAM Act (USA): We follow the guidelines set by the CAN-SPAM Act to ensure recipients have explicitly opted in to receive our communications.
- GDPR (EU): For recipients in the European Union, we adhere to the General Data Protection Regulation (GDPR), which requires clear consent for email marketing.
- CASL (Canada): We comply with Canada’s Anti-Spam Legislation (CASL), which mandates consent before sending commercial messages to Canadian recipients.
- Obtaining Consent
- We only send emails to individuals who have explicitly consented to receive communications from us or our clients. Consent can be obtained through:
- Opt-In Forms: Individuals subscribe by filling out an opt-in form on our website or our clients' websites.
- Confirmed Opt-In (Double Opt-In): To ensure security, we may use a double opt-in process where individuals confirm their subscription through a follow-up email.
- Transactional Relationships: Emails may be sent to individuals with whom we or our clients have an existing business relationship, as permitted by law.
- Email Content Requirements
- To comply with anti-spam laws, all emails sent by us or on behalf of our clients must:
- Include a Clear and Accurate Subject Line: The subject line must truthfully reflect the content of the email.
- Identify the Sender: Emails must clearly identify the sender's name and include a valid physical postal address.
- Include an Unsubscribe Link: Every email must contain an easy-to-find and functional unsubscribe link, allowing recipients to opt-out from future communications.
- Honor Unsubscribe Requests Promptly: All unsubscribe requests will be processed within 10 business days, as required by law.
- Monitoring and Enforcement
- We regularly monitor our email campaigns to ensure compliance with this Anti-Spam Policy. Clients found in violation of this policy may face penalties, including suspension or termination of their accounts.
- Reporting Spam
- If you believe you have received an unsolicited email from us or one of our clients, please report it immediately by forwarding the email to info@emails.contactagency.net. We will investigate all reports and take appropriate action.
- Changes to This Anti-Spam Policy
- We may update this Anti-Spam Policy periodically. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
- Contact Us
- If you have any questions or concerns about this Anti-Spam Policy or our email practices, please contact us.
- Contact Agency LLC
- 5203 Juan Tabo Blvd. NE Suite 2b
- Albuquerque, New Mexico 87111, USA